Warranty / Return / Refund Policy

Thank you for choosing Volando Store, Please read our policies prior to making the purchase, our policy is strict but fair.

If you have any questions either before or after you have purchased the item, please do not hesitate to contact our customer service support team.

We usually reply to emails within 24 business hours. Please call or whatsapp us at +60168809925 (Sales & Technical Support).

ANDROID UNITS:

Warranty will be void if the unit is to be rooted or modified in anyway. Volando Store is not responsible for any applications/apps that do not come

originally with the unit that may cause any sort of damage to the unit. Any firmware updates or software/hardware/firmware modifications or

tampering with the screws on the unit or that hold the unit together will void the warranty of the unit, unless directed and provided by Volando Store

directly.

WARRANTY:

Warranty & technical support is not transferable, only applicable to the original purchaser. Original warranty for head units, navigation screens,

headrest screens is 1 year from the date of purchase.

RETURN /REFUND POLICY:

In the case of a customer's wrong order, and requests for parts replacement, buyer needs to bear the price of the parts and shipping cost.

If Volando Store sent wrong parts/product, we will responsible to send you back the correct parts/product and we bear the shipping cost Any item returned without authorization will be refused. Please pack items in its original packaging and include all original contents and factory packed accessories along with a picture of the unit before packing as well as of the package it self. All defective products must be approved by our support team before we can process your exchange. Once it is verified/approved of what you claimed was accurate, we will gladly process your replacement order.

In the case that the Buyer finds that the product has a problem and refuses the assistance of the technical support team (not provide any proved of the

problem) and resolutely returns the goods, it shall not valid for Return and Refund.

Any item that has physical damage WILL NOT be covered under warranty and cannot be returned for exchange or refund. Any item returned without customer service and explaining and providing pictures of all the damage to the agent, all possible details must be presented in order for the agent to assess the damage/situation in order to provide you a quote for the repairs.

The cost to ship the unit to Volando Store is sole responsibility of the buyer/sender. Shipping instructions will be provided with Repair Merchandise Authorization issue, if shipping instructions are not followed as per instructions the shipment will be refused. Physical damage includes but not limited to damage caused by heat, fire, cold, moisture, hitting, squeezing, bending, damaged cables, plugs and pins, damage during installing or removing the unit, tampering with seals, removing/tampering with screws, opening/inspecting the insides of the unit. While most shipments go smoothly, accidents do happend and some items may be lost or damaged during shipment. Buyers should open package immediately when item arrives, take pictures of the product if there is any damage, and contact us right away. Should there be any problem, we will then file a package lost or damage claim and process another shipment to

replace or exchange of the lost or broken unit. This process will usually take approximately 5-7 days.